At Scanlan Collective, we want you to be happy with your purchase.
Our returns policy set out below is subject to any rights you may have under the Australian Consumer Law.
If for any reason you change your mind, we will accept a return of any full priced item within 7 days of receiving it, subject to the following conditions:
The item must be returned within 7 days of receiving your order. Unfortunately we are unable to allow refunds on items over 7 days. You need to email us PRIOR to sending the return at firstname.lastname@example.org
The item must be returned unused + unworn, in the same condition that you received it, and be in the original packaging. If any tags are cut off the garment or the garment is not in its original packaging, or if there are any marks on the garment we will assume the garment has been worn / used and it will not be eligible for a refund.
- International orders (outside of Australia) are FINAL sale (no return).
- Discounted or SALE items are considered FINAL sale and cannot be returned or refunded.
- We do not refund original shipping fees.
How to return your order?
To apply for a return, please email us at email@example.com within 7 days of receiving your order. Be sure to include your original order details, name, address, + a reason as to why you wish to return your purchase.
Once we acknowledge your return, please email us a tracking number for your return package. We hold no responsibility for your return if it is lost in transit and strongly suggest you choose a method of postage that you can track.
Once your return is received we will send you an email to notify you that we have received your returned item. We will also advise on the status of your refund – approved or not approved. If approved, your refund will be processed + a credit will be applied to your original method of payment.
Please also note, that the cost of the original shipping method you chose at the time of purchase is not refunded + we do not cover the cost of returning your item/s.
Returns to be sent to:
4 Chamberlain Street
O’Connor WA 6163
As we do not want you to be disappointed if our stock levels change while your return is in transit, we do not offer exchanges for alternative colours, styles or sizes on any items. Should you wish to change your item, we suggest following the returns process and then re-ordering through our website.